As people become more anxious over the political and economic mood in the US right now, marketing is more important than ever. Reports show that despite worries, customers are STILL spending money in retail stores. In fact, this month, there has been the largest increase in retail sales since November of 2007.
People are being more picky these days, though, and it’s no wonder. When things are tight, they still want the best items, but they may be less willing to spend indiscriminately. So how can you, as a retailer of womens clothing, capture their attention and customer loyalty?
We’ve discussed how a web presence, and strong customer service can help you, but what about marketing? Are you calling your best customers to tell them when you have a sale or promotion going on? It’s a good idea to keep in close contact with the people who keep your store going. Do you have a strong brand identity, so that word of mouth will effectively spread the popularity of your store? Do you have print ads that will easily win out over the old newspaper ads, and inserts mass produced by big department stores?
It’s important to keep in touch. Make a list of ten or twenty excellent customers, and call them personally when you have a sale or promotion. They’ll feel special and included, and there’s a good chance they’ll buy.
Make a strong name for yourself. Prominently display the name of your shop or boutique on the storefront. Make a name and stick to it. Follow up with a business card or flyer, and slip it into every bag you send out of the store.
Most importantly, pay attention to print marketing! Newspapers constantly run ads that people looking for a deal might find, and the bigger stores always fill the morning mail with small pamphlets advertising sales and new products. How can you compete with this? It’s simple, actually.These ads and brochures are not targeting anyone in particular, but you can. Take down the addresses of customers when they have time to give them, and then send out your own beautiful postcard. Or better yet, let us do it all for you, and save your time for more important things in your store!